Xert EBC

ridgerider2 · April 20, 2021, 8:42pm

Here’s my unsolicited advice for the day.

How to report a bug or operational problem with EBC –

Tap Settings, About, support@ address and send an email to Xert’s support team.

Subject: enter a short title identifying the problem
Briefly describe steps required to reproduce the issue
Include a screenshot if you think that would be helpful
Indicate version/build as shown at top of About screen; ex. 4.1.0.6/221
Indicate brand/model phone and OS version; ex. Google Pixel 2, 11

When reporting a problem during a ride/workout it will help to tap ‘Send Diagnostics’ under About when you have a mobile or Wi-Fi connection. That sends the developer a log file which includes version/build/OS info along with recent activity data.

Thanks for helping make EBC even better. Enjoy the ride.

oldcyclist65 · April 27, 2021, 3:58pm

Just finished today’s workout using the latest version of EBC. There is no image uploaded for some reason. I have managed to manually download it from xertonline.com.

@ManofSteele

xertedbrain · April 27, 2021, 5:40pm

Let us know if this persists for you. The server has to wait until Strava gives the go ahead to upload and perhaps that may not have happened. Not unusual.

oldcyclist65 · April 27, 2021, 6:11pm

Thanks. I manually downloaded the image from xertonline.com and uploaded it to my strava ride. I’ll see what happens with tomorrow’s indoor ride. (The weather here in the UK is shocking this week).

xertedbrain · April 27, 2021, 9:04pm

Also double check your settings and make sure it’s enabled.

oldcyclist65 · April 28, 2021, 3:40am

It’s always been enabled and has worked fine right up until now.

oldcyclist65 · April 28, 2021, 3:52am

I’ve just tried again this morning with a short workout and again no workout image is being uploaded.

I also have a trainerroad account so just did a short workout using their app and the workout image uploaded fine.

This just seems to be occurring since the latest ebc update.

oldcyclist65 · April 28, 2021, 10:47am

Looks like my sync settings were disabled. I must be getting old as I didn’t realise I had changed it. Many thanks.

ManofSteele · April 28, 2021, 2:59pm

Thanks for the update. EBC doesn’t generate the workout image/report - it actually comes from our website.

Glad you got it sorted!

oldcyclist65 · April 28, 2021, 3:06pm

Just me being old and silly

loeffhx · May 10, 2021, 3:58am

@ManofSteele I have been playing with the EBC and enjoy the display. Is there any chance that you could have it pick up Moxy sensors (Sm02)? If it could do that it would be bye-bye Garmin. The Moxy5 is BT and ANT. Thanks

xertedbrain · May 10, 2021, 1:54pm

Thanks Hans,

The platform will see continuous development, focusing initially on features needed by the majority of users and we’ll eventually tackle other features too as the platform matures and gains more widespread usage. For the moment, since Sm02 isn’t data we show yet on Xert, it would be best to keep your Garmin to collect and report this data.

GoustiFruit · May 10, 2021, 6:11pm

Has anyone tried the “<<” button to go back by one interval ?

By mistake, I tapped on the “>>” button, so I wanted to go back to the previous interval, but it just didn’t work. I had to stop the activity, and restart the app, then tapped on the “next” button until I reached the last interval I was on…

MadTuna · May 10, 2021, 7:24pm

It’s the same for me. It only goes to the beginning of that interval.

I think I saw somewhere that this was to be sorted (not 100% sure)

loeffhx · May 11, 2021, 2:46am

Okay, thanks. I look forward to that day. Combining MPA information and SmO2 will be top-notch.

GoustiFruit · May 16, 2021, 9:04am

@ManofSteele Another suggestion: would it be possible to DISABLE the “dimming screen” option ? My Android is already set to adjust the brightness of the screen depending on the environmental luminosity; EBC completely messes with it.

ncbarham · May 20, 2021, 12:50am

Would it be possible to resume a work out where you left off, if you’ve had to restart the device because of a bluetooth or Ant+ failure

MadTuna · May 20, 2021, 11:24am

Not as neat, but you can select the same workout and use the forward button to jump through the intervals

ridgerider2 · May 20, 2021, 7:07pm

Normally you would swipe up and select Sensors to re-pair any sensors, but if you do have to restart the Android phone/device the activity resumes from where you left off – automatically.
This works for Indoor or Outdoor activities.
Next time you are mid-workout or mid-ride restart the device and watch what happens.