What do you mean it isn’t constructive? I’m entitled to voice my thought on this forum. I’m very disappointed with this response from you.
You can post what you feel but folks here can’t fix it. Need to send this stuff to support and give us an opportunity to fix it. That’s what meant as constructive. Remember this is a very new app and likely has a some stuff that needs to be fixed.
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A new app that is not in beta but in full release. To have something such as average speed not working correctly is beyond me. Is this not a fundamental?
It is fundamental. Could be some GPS error on your KKM that says that you’re moving even if you’re stopped. Hard to know until we troubleshoot. Hence, reach out to support. They can help you.
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I have raised a support ticket.
Yeah. We talk about auto-pause in our podcasts. Personally I don’t think auto-pause should be an option because you can game it and it’s not a real useful feature … but I got overruled since it’s something all head units do. 
Eventually, I’d like to do something better (use fatigue to determine when a rider is recovering in determining whether to count the stop) but it needs a bit more math. Doing things like normalizing power data doesn’t really work well and not something you can do with speed. Average cadence and HR are entirely different things too! One stops frequently when moving and other doesn’t stop even when you’re not moving!
I guess to me why is it either or ? why can it not just be 2 metrics one the way you see it at Xert, ie avg is all time from start to finish regardless of movement, basic simple math, and the other one that Garmin, Strava and virtually everyone else does as moving time avg. I truly fail to see why that is difficult? I realize the reasons for your point of view but there are significant reason on the user side as well. That is why it is being so hotly discussed here. I could care less I can see the avg speed in so many other places the one on Xert is just not a useful metric for my purposes so I ignore it.
We’re talking about two different things.
Users expect a head unit display to show avg speed as @oldcyclist65 describes.
@xertedbrain concurs it should work that way so the best course is to report it as a bug.
Any fix isn’t going to prevent Xert from analyzing activities like they normally do, but EBC should have parity with other head units in regard to displaying avg speed with auto-pause enabled.
Here’s my unsolicited advice for the day. 
How to report a bug or operational problem with EBC –
Tap Settings, About, support@ address and send an email to Xert’s support team.
- Subject: enter a short title identifying the problem
- Briefly describe steps required to reproduce the issue
- Include a screenshot if you think that would be helpful
- Indicate version/build as shown at top of About screen; ex. 4.1.0.6/221
- Indicate brand/model phone and OS version; ex. Google Pixel 2, 11
When reporting a problem during a ride/workout it will help to tap ‘Send Diagnostics’ under About when you have a mobile or Wi-Fi connection. That sends the developer a log file which includes version/build/OS info along with recent activity data.
Thanks for helping make EBC even better. Enjoy the ride. 
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Just finished today’s workout using the latest version of EBC. There is no image uploaded for some reason. I have managed to manually download it from xertonline.com.
Let us know if this persists for you. The server has to wait until Strava gives the go ahead to upload and perhaps that may not have happened. Not unusual.
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Thanks. I manually downloaded the image from xertonline.com and uploaded it to my strava ride. I’ll see what happens with tomorrow’s indoor ride. (The weather here in the UK is shocking this week).
Also double check your settings and make sure it’s enabled.
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It’s always been enabled and has worked fine right up until now.
I’ve just tried again this morning with a short workout and again no workout image is being uploaded.
I also have a trainerroad account so just did a short workout using their app and the workout image uploaded fine.
This just seems to be occurring since the latest ebc update.
Looks like my sync settings were disabled. I must be getting old as I didn’t realise I had changed it. Many thanks.
Thanks for the update. EBC doesn’t generate the workout image/report - it actually comes from our website.
Glad you got it sorted!
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Just me being old and silly 
@ManofSteele I have been playing with the EBC and enjoy the display. Is there any chance that you could have it pick up Moxy sensors (Sm02)? If it could do that it would be bye-bye Garmin. The Moxy5 is BT and ANT. Thanks
Thanks Hans,
The platform will see continuous development, focusing initially on features needed by the majority of users and we’ll eventually tackle other features too as the platform matures and gains more widespread usage. For the moment, since Sm02 isn’t data we show yet on Xert, it would be best to keep your Garmin to collect and report this data.