Was HR displayed on the EBC app?
Are you using EBC on iOS or Android to run the workout?
Lots of newbie tips posted here:
Onboarding steps for Xert trial users and newbies - General - Xert Community Forum (xertonline.com)
Welcome aboard. 
Was HR displayed on the EBC app?
Are you using EBC on iOS or Android to run the workout?
Lots of newbie tips posted here:
Onboarding steps for Xert trial users and newbies - General - Xert Community Forum (xertonline.com)
Welcome aboard.