Hi there, I am running into a weird problem and I am not sure what could be causing it. I tried logging in the platform using different browsers (Chrome, Firefox, Safari and MS Edge) from my Macbook Pro and all I get is an empty page with the lefthand side menu. Whatever I select on the menu nothing loads on the righthand side.
If I use a Windows OS with whatever browser it works just find.
Might be looking for your location. XERT requests your location in Safari… every time. I had to allow XERT to track my location. Settings/websites - changed from ask to allows.
Thanks Mark, I checked the location settings for Safari and changed it to allowed but it didn’t change anything. I am pretty sure it’s something on my side given that all browsers I tested on MacOS has the same problem, using Windows it works fine.
Well, I found what is was. I have Symantec WSS Agent installed on my Macbook Pro, disabled it and it works fine.
I have exactly the same problem, only just started in the last few days. Don’t think I have Symantec installed - anything else you can suggest?
Not sure what you have tried, but I would start with the usual; clear browser cache, try “incognito” mode, try another browser, restart computer.
If that all fails I would look at the other softwares you have installed, try shutting all unnecessary software off one at the time and testing after each. You’re bound to find out what’s causing it.
