I completed a workout “Iris 90” this morning at 8.50am it is now 3.19pm and the workout is still sitting in EBC app as ‘upload pending’ and I am not able to get it to upload to the xert online activity list.
The workout ran with no issues and saved on completion with no errors.
I am using EBC android and had the Session Player active in Windows 11 PC.
So far all my workouts have worked without issues, so not sure what happened with this one, the only thing that might have any bearing is that the workout was showing as ‘In Progress - Scheduled’ and appeared on the the Planner but I have deleted it.
So what can I do to get it to upload?
Thanks
Verify you can log in/out of your account then restart app (or restart phone then start EBC) and any failed upload should resume.
Thanks for the reply ridgerider2
Resolved👍
So I logged out and restarted the phone, logged back in and nothing changed. I then started a new workout and let it run for several minutes, saved that and the system processed that workout plus the pending workout from yesterday😄
I’m still not sure what I did to get into this mess but I suspect it was something to do with having a scheduled workout running and then starting another workout in the EBC - dunno?
Not Resolved!!
Same thing happened to my workout today - stuck ‘upload pending’ in the EBC app.
I have logged out, restarted my phone - nothing!
I logged out of xert-online and logged back in again - nothing!
Next I will generate another workout to see if that triggers something to happen.
Stay tuned.
I ran another workout for 3mins, saved it and it uploaded just fine, but…
now in the EBC app I can see the 3min workout plus the 3min workout still ‘upload pending’ plus this mornings 90min workout that still has not uploaded.
I wonder if this mornings workout will upload at midnight when everything rolls over at the EOD?
Hi Peter,
To help you troubleshoot the issue with the Xert EBC app, could you please send us a detailed description of the steps you’re taking, along with any screenshots? It would be best to share this information with our support team via email at support at xertonline.com. We’d be happy to assist you further from there - looking forward to getting this resolved for you! 
Cheers!
Scott
I sent what i have to support and also sent the diagnostics from the app.
Thankfully it’s the weekend so I probably won’t be on xert again till Monday morning😄
Thx
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