Last night we rolled out some significant changes, although you probably haven’t noticed anything. Some of you may have encountered some issues (but hopefully these have been resolved by now).
Having spent many years in the corporate IT world where these types of system and software updates take months of planning, tons of meetings and often employ large teams of IT professionals, I’ve had my share of exposure to what we had to do last night. They are never completed without major hurdles and challenges. Often times, these are so costly that they are avoided and the adage “If it ain’t broke, don’t fix it.” becomes the norm. As an end-user, you often don’t see this as being an issue. The services still work and you’re ok. But as time goes by, you’ll see fewer and fewer updates. When it comes to systems and software, sometimes you have to fix things so that you can continue to innovate at a reasonable pace. At Xert, we don’t want anything to get in the way of all the great things we want to do.
The updates we performed last night will help us scale and improve our ability to deliver our services to you today and well into the future. It was a huge update and all things considered, it has gone faster and smoother than expected. We have a very strong team and we were able to tackle this project without incurring the costs and challenges that one would normally expect. We have a lot planned for Xert and these changes will allow us to move more quickly in bringing these new features to you.
For those that have had some issues, we’ve appreciated your patience and assistance. If you are seeing anything strange in your data or if your pages aren’t responding, send us an email at support@xertonline.com and we’ll address them.
Happy Xerting and thank you!
Armando
