Hello. Posting this here, in addition to emailing customer services: I’ve renewed my subscription, paid the money, but my account is still showing as ‘cancelled’. How do I get my subscription reactivated. The money has definitely been taken from my account.
Hi @pauljwoolgar,
Any updates on this issue of yours?
I just reactivated my subscription via PayPal, and it went through. Though, my Xert account is still a “free account.”
Just wondering if I should contact support right away or give it some hours to process the payment…? 
Hi, it activated the next day, I believe. I did send an email and they got back to me overnight, by which time it had been sorted. I think they have to manually reactivate, but maybe send an email to them just in case.
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Thanks for the quick reply buddy.
I’ll give it a day or so then.
Cheers!
Hi Oliver,
You should be all set to go!
Sometimes the system is a little slow when switching from CC to Paypal payments (or vice versa). Thanks for training with Xert!
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Thanks a lot for the reply! Very much appreciated!
Cheers! 