Segment Hunter : After Fetching Segments it says no connection

Support
1

Hello,

I have the following problem: When i start my garmin, the Segment Hunter (SH) says fetching segments. After 5 minutes it says no connection and the screen shows prowling and no segments loaded.

I have the following setup:

  1. One segment loaded in Xert (flagged favorite) (and visible in my xert under segments)
  2. Garmin Connect mobile app says it is connected with Garmin Edge 830.

Any thoughts?

2

Try re-inputting your username/password on the Datametrics page for Segment Hunter. Worked for me.

3

Did that! You mean in my phone-app (@connectIQ?) But no result…thing is: i can type whatever i want, but i get no feedback if my login/password is right or wrong…

Still not working.

4

Hi @bouwhelm,

Try reaching out directly to our support team via email so we can take a deeper look into this.

Cheers,
Scott

5

Roger, 10-4 :slight_smile:

6

Did you get this sorted @bouwhelm ?

7

After narrow things down: i used different phones, different Garmins etc… with help of the XERT Support, thanx for that!

I decided that last option was to change my password (i did before) to a shorter one. My original password was generated by passwordmanager (16 characters). Xert website is allowing it. I think the datafield cannot handle that long password? It was not wrong because is copy paste out of my pass.manager.

But: i changed it tot something shorter, and all is working fine now!

I did the test with the MPA app. That has an red/orange indicator in left. So i could see if the password was correct. After 2/3 minutes it updated. So did segment hunter…

Lets Hunt :slight_smile:

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