I have the following problem: When i start my garmin, the Segment Hunter (SH) says fetching segments. After 5 minutes it says no connection and the screen shows prowling and no segments loaded.
I have the following setup:
- One segment loaded in Xert (flagged favorite) (and visible in my xert under segments)
- Garmin Connect mobile app says it is connected with Garmin Edge 830.
Try re-inputting your username/password on the Datametrics page for Segment Hunter. Worked for me.
Did that! You mean in my phone-app (@connectIQ?) But no result…thing is: i can type whatever i want, but i get no feedback if my login/password is right or wrong…
Still not working.
Try reaching out directly to our support team via email so we can take a deeper look into this.
Did you get this sorted @bouwhelm ?
After narrow things down: i used different phones, different Garmins etc… with help of the XERT Support, thanx for that!
I decided that last option was to change my password (i did before) to a shorter one. My original password was generated by passwordmanager (16 characters). Xert website is allowing it. I think the datafield cannot handle that long password? It was not wrong because is copy paste out of my pass.manager.
But: i changed it tot something shorter, and all is working fine now!
I did the test with the MPA app. That has an red/orange indicator in left. So i could see if the password was correct. After 2/3 minutes it updated. So did segment hunter…