Paid for premium but account reverts back to trial?

I’ve just logged into my account to find that despite paying for the premium subscription yesterday my account is now showing as still on the trial and wants to charge me again. Anyone else had this and managed to sort it out?

Send an email to:

1 Like

Hi Donna,

Generally these requests are best directed to the support channel listed above. But I’ve taken care of things for you, so you should be set to go! Thanks for using Xert!


1 Like

Thanks!! Really appreciate it! Very very new to training plans and these sort of sites - will save down the email in case of future issues. :slight_smile:

Be sure to take advantage of the forum here for community based help/recommendations. You will also find our support page full of blogs, FAQ’s, and starter guides.

For more of a conceptual understanding of the system, you may find our podcast series very helpful as well.

Good luck with your training!

1 Like