Not getting credit for HR workouts

I only have a power meter on my road bike and had planned to let the HR-derived setting sort out my mountain biking rides till I got a PM there. However, the workouts are not calculating XSS or counting towards my fitness or fatigue. Can someone tell me what I am doing wrong?




Screenshot 2024-10-06 at 1.14.51 PM

Looks correct. If disable/enable has no effect you can file a support request with support@xertonline.com to see if it’s an account issue
OTOH the chart indicates a number of HR sensor gaps.
Test a short ride with hopefully no connection issues and see if XSS is calculated.

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I will give it a test ride after work today. It’s weird because I am not missing HR data in the Wahoo app or Strava, just when it’s uploaded to Xert. I didn’t even know you could open a support request.

Thank you for the input!