I seem to be having some difficulties retrieving this information, I wait however the bubbles just keep spinning. Any idea what I am waiting for? Screenshot 2019-10-19 at 3
That’s what it normally looks like. The only things that gets added when switching to the advanced tab are the refresh, extract and save buttons (and previous if it was a breakthrough) which are all in your screenshot. The spinning icon appears to be where the footer of the page should be.
Not seeing anything here with your account using Chrome. Please send support@xertonline.com more details about your OS and browser version if you are still experiencing issues. Thanks.