Issue with Xert player on Garmin 1030

Support
1

Hi,

I have an issue with the Xert player for outside workouts on Garmin 1030: When I start the app it loads the workout I chose, then I start it and ride. After a few minutes it freezes and I need to tap on “reconnect” to continue. then same issue after 2 or 3 minutes. Another issue I have is the segments don’t load on the Xert segment hunter app. And last one: “What’s my FTP” works well but why the FTP calculated today (250W) doesn’t match with the FTP of the same activity on the Xert web portal ? (231W) ?

2

For the segments issue, It’s solved now. By logging in the Xert app in Garmin express on my desktop while the Garmin device was connected.

3

Hi Gilles. Send a note to support so we can look into this for you. What’s My FTP? is only an approximation. Cheers.

4

Has this issue with crashing been solved? Tried today and my 1030 crashed after 1-3 minutes (over and over again)

5

I,m in Garmin SW version 8.0, iPhone 8 with iOS 12.4.1

6

Be sure to remove any datafields that use Background Services. MyEdge datafield for example uses them. They currently cause a conflict with apps that connect to sensors. (You can leave our Xert datafields installed. They don’t cause any conflicts).

7

Thanks, Armando I removed MapDashboard (by Eric de Vries) and give it a try tomorrow

8

And it works