Import does not work (Strava and TrainingPeaks)

Support
1

I have tried to import historic data from Strava (automatic sync) and because it did not work properly (no powerdata are imported) i tried the batch-export from TrainingPeaks with the same result. Several activities are not imported because of an error (there are no details concerning the error - so i don’t no the reason) and the activities which are imported contain no powerdata. Any idea to get the activities with powerdata included into the XertOnline? Thanks, Julio

2

Do the activities have real power data or estimated power data from Strava?

3

The activities have real power

4

Thanks for your quick reply - the problem is solved - i have read in the forum, that there are problems with old accounts. So i registered with a new user and the import did work very well. Julio

5

Hi Julio. May I know when did you import your Strava Activities if you still remember? So we can check some logs and to
work for this issue. Thanks

6

Hi Pan, it was on the 20th October. Welcome, Julio

7

Thanks Julio.

8

Hello Julio. We already working for this issue and already tried to look for the log last 20th of October. But can we ask you again to re-import your strava activities in ‘julio formosa’ account? Just to reproduce the issue.