Garmin connect to Xert issues? (Reconnecting)

Support
#1

Hello nice people,

I’ve an issue with the automatic sync between Xert and Garmin. By issue I mean that although I correctly linked Garmin ConnectIQ with Xert (confirmed on Xert site and on the Garmin app) the sync seems to happen only once. After I try to sync for the second time I get a message that Garmin refused to share the data with Xert and that I need to disconnect the apps and re-Connect them again. Which I do. However, the issue repeats again; after reconnecting only the first sync works, the second time I request a sync I get the same message.

This issue only happens with Garmin. With Strava all works perfectly (however Strava for me is the trash bin for my activities - duplicates ride btw ZWIFT, Rouvy and Garmin Fenix wearable recodings).

So the questions:

  1. Shouldn’t the sync happen in the background and automatically without the need to sync activities all the time ?
  2. Do you people have a similar issue?

Cheers

#2

Clarification (just discovered it) - if you do not force the sync, the system syncs correctly. So As long as I do not push the sync button (forced sync), my activities are automatically being synced with Garmin Connect IQ.

#3

Yes - Garmin will automatically sync any new activity from a Garmin device directly to Xert.

However, Garmin only allows each activity to be synced once to Xert (this is a limitation on their end). Strava allows us to request activities as many times as you’d like (as well as allowing us to sync activities to their platform).

#4

That makes sense with what I just discovered above.