Fitness Stats stopped working (showing 0) after adjusting goals

Support
1

Anyone encountered such an issue where adjusting your goals and time advice has led the site to become unresponsive - this happened exactly after i have adjusted the time advice setting - I can no longer see my stats nor any training advice. I get an error code (DataTables Warning: Ajax error) when I go into the planner or progression page, it seems like its trying to retrive information but fails to do so.

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I relogged, and used a different browser but nothing has changed.

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Here’s a shot from the training tab on mobile (no data and no workouts)

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Any suggestions ?

Thanks ! :blush:

2

Not really a clue, so no suggestions, but curious as to why you black out your name on one of the screen dumps, while it is visible here…

:man_shrugging:

3

@Cyclopaat

I didn’t realize it would show anyways :slight_smile:

Its indeed a strange issue, I currently can not use Xert. I hope support can solve this issue.

4

I’d recommend that you email support if you haven’t already.

5

@oldcyclist65

I did already, will keep this updated if I get a reply.

1 Like
6

Incidentally, I did the same thing yesterday, without problems. Not very helpful either, but did you try another browser, if you have one?

7

I’m sure they’ll get you sorted out quickly.

8

Did you check the page it is referring to: https://datatables.net/manual/tech-notes/7

9

@Cyclopaat

I checked out the page, however with my limited understanding I think these error messages have to be resolved from the servers end.

But it is evident when I enable the “developer tools” on my browser I could see that there were 3 errors. I tried Chrome, Safari and Firefox with no luck so far.

10

I think you broke the internet - well, at least for your account :joy:

11

@Cyclopaat
I managed to bug my account big time :smiley:, hope some dev can support !

12

We’re on it :slight_smile:

Should have this resolved ASAP for you, sorry for the troubles.

1 Like
13

All good to go now ! all thanks to the ManofSteele :wink: great job from the support team at Xert ! :star_struck:

1 Like