Double cadence

The Xert app is reporting double the cadence of my smartbike (Truebike). What could be the issue?

In the past, when I managed to use Xert EBC, I did not have this issue. I used to train with Xert EBC, but for some reason it does not find my sensors anymore while Xert does.

I suggest you file a support request with as I don’t see any posts from anyone else riding a Truebike.