New user to Xert and cannot login to EBC app on my Karoo 1. I have tried deleting the app off of the device and reinstalling multiple times. I have done a factory reset, then reinstalled the app and it still did not work. I have a Xert account and after logging in and linking with the Karoo dashboard the app store showed up on the karoo and let me download and install the Xert app. When I login to the app it hangs on the login screen indefinitely, never getting past it.
I don’t have a Karoo but when I search their support site there are conflicting articles.
There is a 3 year old article about Xert on Karoo 1 and another (linked below) that says " Xert EBC App(Only available on Karoo 2)".
If a Karoo 1 user does not chime in here you could try the FB User Group.
Thanks for the reply, you found the same conflicting info as well. I had already tried searching the facebook group and did not find anything. I guess I will post a question and see if others have had this issue.
I really did not want to replace a perfectly good piece of equipment because the software is somehow “outdated”