Cannot download Strava Segments

I have returned to Xert after a pause of a few months. When I try to connect to Strava I get the following message

WARNING: Setup of your Strava connection was unsuccessful . It is currently associated with an existing Xert user account.

I don’t have another Xert account so what gives?

If no reply from the community you are best off contacting support@xertonline.com to create a ticket.