Cadence and HR signal dropped while using Xert Iphone App

havella · August 12, 2022, 2:25am

Hi All,

I’m experiencing intermittent signal drops for HR and cadence. How can I fix this?

Thanks

ManofSteele · August 12, 2022, 1:46pm

Couple basic troubleshooting tips that you may want to try… turn resetting bluetooth (off & back on) under your iOS settings. You can also try restarting the phone if you haven’t done that recently.

havella · August 18, 2022, 1:26pm

Hi Scott,
I did what you suggested and it partially worked for cadence

However, now I have a bigger problem: The app doesn’t connect the HR strap anymore. I changed the battery in the strap, it connects to the iphone and works fine on my garmin computer.

Kindly help!.

havella · August 18, 2022, 4:20pm

It appears to be working again with a reinstall of the app….

havella · September 8, 2022, 2:26am

Ok. I have the problem again…Do I have to reinstall the app before every time I use it??..that seems crazy. Please help

Miller219 · April 29, 2023, 2:06am

@havella Did you ever find a solution to this? I’m having the same issue.

havella · April 29, 2023, 2:18am

Solution was to leave Xert

hpbieker · April 29, 2023, 11:51am

2.4 wifi networks and micro ovens can create this problem.