Activity done on Xert IOs app not showing on planner

Support
1

Hello there,

So today my forecast AI required me to do a workout of about 77 XSS. I asked for an AI generated workout and executed the workout as per plan. I ran the workout was via Xert iOS app.

I can see that the workout in my Activity Dashboard but not on the planner. Generally the workouts appear instantly on the planner.

Is this a bug or I should wait for a server refresh/update within the hour etc.

Also, once I see the workout in the planner if XSS is less or more than the expected AI forecasted value, should I run the AI adapter planner again?

Cheers and Tks for the support.

2

It sounds like the Planner page is displaying cached content.
A browser refresh should resolve the issue.

3

Seems that is not a cache issue. Workout does not show up in any of my different web browsers and electronic units.

4

Perhaps there is something odd about the activity (time stamp, corrupt power data, or ?).
If problem persists file a support request with support@xertonline.com.

You don’t need to run Adapt Forecast if no red dot appears, but that option can be run to reshuffle your plan especially for the coming week.