# 500 Server Error?

**URL:** <https://forum.xertonline.com/t/500-server-error/39984>\
**Category:** Support\
**Created:** [April 7, 2022, 11:07am UTC](https://forum.xertonline.com/t/500-server-error/39984 "2022-04-07T11:07:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fl33tStA1](https://forum.xertonline.com/user_avatar/forum.xertonline.com/fl33tsta1/32/9126_2.png) [@fl33tStA1](https://forum.xertonline.com/u/fl33tStA1)\
**Post date:** [April 7, 2022, 11:07am UTC](https://forum.xertonline.com/t/500-server-error/39984/1 "2022-04-07T11:07:49Z")

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Hey, i am new here and plan my Training for today and now [xertonline.com](http://xertonline.com) is down?

 ![Screenshot 2022-04-07 130736](https://forum.xertonline.com/uploads/default/original/2X/2/289d1dca6861601402e8f88448c89112f60d0016.jpeg)

This happens often?

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**Author:** ![fl33tStA1](https://forum.xertonline.com/user_avatar/forum.xertonline.com/fl33tsta1/32/9126_2.png) [@fl33tStA1](https://forum.xertonline.com/u/fl33tStA1)\
**Post date:** [April 7, 2022, 11:28am UTC](https://forum.xertonline.com/t/500-server-error/39984/2 "2022-04-07T11:28:16Z")

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i tried different browser, Chrome Edge, same 500 server error after login

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**Author:** ![oldcyclist65](https://forum.xertonline.com/user_avatar/forum.xertonline.com/oldcyclist65/32/7374_2.png) [@oldcyclist65](https://forum.xertonline.com/u/oldcyclist65)\
**Post date:** [July 13, 2022, 5:15am UTC](https://forum.xertonline.com/t/500-server-error/39984/3 "2022-07-13T05:15:41Z")

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I’ve had the same error on a number of occassions and have it again now.

I’ve been informed that it’s an SSL configuration error.

 ![screencapture-xertonline-my-fitness-2022-07-13-06_15_10](https://forum.xertonline.com/uploads/default/original/2X/3/3cad77232a2fbecd7663885d4850b3cdcc8a8612.png)

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**Author:** ![oldcyclist65](https://forum.xertonline.com/user_avatar/forum.xertonline.com/oldcyclist65/32/7374_2.png) [@oldcyclist65](https://forum.xertonline.com/u/oldcyclist65)\
**Post date:** [July 13, 2022, 5:33am UTC](https://forum.xertonline.com/t/500-server-error/39984/4 "2022-07-13T05:33:55Z")

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If you click on the small ssl lock, then click on cookies and remove the [xertonline.com](http://xertonline.com) cookie then refresh your browser it will work again for a few days, then you have to repeat the process each time.

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**Author:** ![AirVetra](https://forum.xertonline.com/user_avatar/forum.xertonline.com/airvetra/32/10588_2.png) [@AirVetra](https://forum.xertonline.com/u/AirVetra)\
**Post date:** [May 6, 2026, 7:58am UTC](https://forum.xertonline.com/t/500-server-error/39984/5 "2026-05-06T07:58:21Z")

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The same error, nothing with cookies/permissions helps!

Started when I connected my running and cycling account.

Pls. help!

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**Author:** ![ridgerider2](https://forum.xertonline.com/user_avatar/forum.xertonline.com/ridgerider2/32/6522_2.png) [@ridgerider2](https://forum.xertonline.com/u/ridgerider2)\
**Post date:** [May 6, 2026, 3:52pm UTC](https://forum.xertonline.com/t/500-server-error/39984/6 "2026-05-06T15:52:39Z")

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If you suspect there is an issue with your data, contact [support@xertonline.com](mailto:support@xertonline.com).